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FAQ's
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IS THERE ANY PARKING ?There is free on street parking at Otterspool Drive. We do not have car parking facilities on site. Please note that during our Christmas Experience the traffic can become busy along Otterspool Drive. Please ensure you leave in enough time to ensure you are not late to your Christmas Experience.
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HOW WILL THE DAY RUN?You will be able to enter the Departures Lounge up to 10 minutes before your session starts and will be in this area until 10 minutes after your start time. After your arrival to The North Pole Experience, you will be in scheduled activities for 90 minutes. You will then have between 1.5 - 2 hours to explore the North Pole magic - During this time you can go to our Eateries, Gift Shops, Ice Skating Rink, Post Office, Marshmallow Pit and so much more! Once you have finished exploring the North Pole Magic, you will go to see Father Christmas at your allotted time (the time you are requested to see Father Christmas in his Grotto will be on your boarding pass which you receive on arrival). This part of the experience will take around another 30 minutes. Please note* - The experience is a one-way system. Once you have left Father Christmas' Grotto and chosen the child's gift from the toy shop you will be directed towards the exit. Once you have left the experience you cannot go back inside to use the Ice Rink/ Gift Shops/ Marshmallow pit etc, so please ensure you have completed all of the above before your visit to Father Christmas!*
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WHAT IS THE VIP EXPERIENCE?The North Pole Experience: The Exclusive VIP Experience Gold VIP Package Unwrap a world of wonder with our limited VIP package, designed to create unforgettable memories for you and your loved ones.* Here's what sets your VIP experience apart: Personalised Invitation: Let the magic of the North Pole Experience start at home. All children will receive their own personalised invitation from Father Christmas, straight from the North Pole to their door. Enjoy watching the excitement on your child’s face knowing that Father Christmas has personally asked them to meet him! Priority Treatment: Glide past the queues with *dedicated VIP check-in*, ensuring a smooth and stress-free start to your North Pole Adventure. Front Row Seats for Shows: Get the best view in the house with *guaranteed front row seating* for all our captivating Christmas shows. Immerse yourselves in the festive performances and create lasting memories. Photo Opportunity: Capture the magic of meeting Father Christmas with an *complementary printed souvenir photo* from his enchanting grotto. Take home a cherished memory to treasure for years to come. VIP Welcome Gift: Unwrap a delightful *VIP welcome gift bag* filled with festive treats and surprises to kick off your North Pole Experience in style. Priority Skating Access: Enjoy *priority access to select activities* throughout the day, ensuring you maximise your time and experience all the festive fun The North Pole has to offer. Light Refreshments: Indulge in a selection of *complimentary light refreshments* throughout the day, keeping you fuelled for all the festive excitement. Reserved seating: Enjoy your complementary Festive food and Drinks on a reserved table ladened with Christmas goodies. £50 additional charge p/p. Under 1's no additional charge for upgrading to VIP Platinum VIP Package Your Personal Elf Guide: Experience the magic with a dedicated elf by your side throughout the day. They'll be your *personal concierge, storyteller, and festive cheerleader*, ensuring every moment is filled with joy and wonder. £200 per group. Must have purchased tickets and the Gold VIP upgrade. Maximum group size of 6. The North Pole Experience VIP experience is perfect for:* * Families seeking an unforgettable Christmas adventure * Guests celebrating special occasions * Anyone wanting to elevate their Lapland Liverpool experience with exclusive benefits *Limited availability! Message us today for more information about adding your VIP package today and create lasting memories at The North Pole Experience.
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ARE PRAMS ALLOWED ?We have limited space in some of the activity rooms for prams. This is why we limit the amount of Under 12 months tickets per session. We do not take any responsibility for personal belongings left in any Pram Parks. We have high chairs available in the café. Please also note that Under 1’s do not receive their own teddy bear or gingerbread - they will receive a toy from Father Christmas' toy shop. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
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CAN I CHANGE OR CANCEL MY BOOKING?Please ensure you are happy with your booking before any payment has been made. You are able to change your time session or date of your visit online via your Universe account as long as you are changing to the same tier ticket as what you have purchased originally. All changes are subject to availability. All bookings are non-refundable. No refunds will be given under any circumstances. This includes any changes to COVID-19 restrictions. Deposits paid via Payment Plans are non-refundable.
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WHATS INCLUDED IN MY TICKET ?*Snowtrail Express Step back in time as you enter Liverpool Victoria Railway Station, the starting point of your North Pole Experience. *Lapland Town Square Find yourself outside the majestic North Pole Town Hall. Here, you'll be greeted by Ivor, the esteemed Mayor of Lapland and enchanting Princess Isadora. *Mrs Claus' Kitchen Mrs. Claus has a warm welcome waiting in her cozy kitchen! Can you smell that delicious gingerbread fresh from the oven? *Elf Workshop Patch and Coggs are in a flurry of snowflakes – the toys aren't ready for Father Christmas's Christmas Eve journey! Can you lend a helping hand? If you do a fantastic job, you may even earn a special reward – a cuddly bear! *Father Christmas' Grotto Embark on a magical journey through the glistening Winter Walkway! Father Christmas himself awaits by the crackling fireplace, eager to hear all about your Christmas wishes. But first, he must check his trusty naughty and nice list... *Toy Shop Did you make the cut? If so, you're in luck! Father Christmas has a special reward for every good boy and girl on his list. Choose a toy from the Toy Shop to take home. *Ice Rink Get ready for a day of endless fun! After your magical visit with Father Christmas, the adventure continues! Lace up your skates and glide across our glistening skating rink! *Time to explore Browse our Festive selection of shops and restaurants. Take a trip to Mr Toasty's Marshmallows where you can enjoy toasting your own Marshmallows over the firepit! The possibilities are endless! *The postmaster awaits... Have you written your letter to Santa? The North Pole Post Office is bustling with festive cheer, and the Postmaster awaits! Pour your heart out, listing all your Christmas wishes in beautiful detail. Then, with a sprinkle of Christmas magic, pop your letter in the special post box, it's heading straight to the North Pole for Santa himself! ** If you wish to purchase a copy of your Photograph with Santa, this is an additional charge ***Please note – Only Children receive a teddy bear and Gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
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WHAT TIME SHOULD I ARRIVE ?You MUST arrive on time to your North Pole Experience booking. We cannot postpone the experience for any latecomers. Missed activities cannot be accessed due to arriving late. You will be able to enter the Departures up to 10 minutes before your session starts, and will be in this area until 10 minutes after your start time. There is no need to arrive any earlier than your start time.
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