Statement & Update

Copy of email sent to all customers 30th November 2021

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It is with deepest regret and sadness that we have to send this message to you, our valued customers that unfortunately due to unforeseen circumstances “The North Pole Experience” at Thoresby Park has been cancelled.

Our team have worked tirelessly over the past 12 months to build, create and deliver a magical experience for families this season. With every obstacle thrown at our team we have overcome it however we are now in a position that unfortunately leads to this situation we are in now. From all of us we do sincerely apologise as we understand the heartbreak and stress this will cause to you.

Unfortunately we are not in a position to be able to provide you with further details at this moment in time.

All ticket holders have been contacted via email and the only communication channel available is through info@thenorthpoleexperience.co.uk. Please do not direct any questions to Thoresby Park as they will only pass you onto the email address mentioned above.

A further email will be sent to the email address used at booking, we aim to do this within the next 7 working days in regards to an update about the refund schedule. We are working on getting this out as soon as possible.

Once again our sincerest apologies,

The North Pole Experience