Residents of The North Pole

Father Christmas not only knows the wishes of every child on earth, but also visits them in person every Christmas Eve.

Mother Christmas, or Mrs. Claus as she’s often is the loving wife of Father Christmas of course.

Conductor Chuggins has been the heart and soul of the Snowtrail Express.

He's got a heart of gold and means well, but his clumsy antics often land him in a flurry of trouble with Conductor Chuggins!

She radiates warmth and compassion, working alongside Mayor Ivor to ensure the elf village thrives with happiness and harmony.

Mayor Ivor, with a smile as bright as the North Pole's lights, extends a most heartfelt welcome to every guest!

Patch is loyal and hardworking, he is proud to be the head of the Toy Factory and takes his targets very seriously.

Accuracy is not Coggs middle name, but determination might be! He’s silly, clumsy and always tries his best to impress his mentor and friend, Patch!

Holly is the baking assistant to Mother Christmas.

Jolly is best friends with Holly and loves nothing more than helping decorate gingerbread in the kitchen with Mother Christmas.

Stamp is in charge of all mail in and out of the North Pole, this includes delivery of all the letters to Father Christmas.

Satchel loves to help children write their letters to Father Christmas and visits the Elf school to assist little Elves with their reading classes.

With the first falling snowflake the magic of Flurry awakens. She brings with her the magic and wonder of Snow.

With the first falling snowflake the magic of Flurry awakens. She brings with her the magic and wonder of Snow.

As sweet as candy floss and as colourful too! Dolly is the proprietor of the Elf Emporium, located in the Elf Village.

Astra is the head elf and in charge of Father Christmas’ daily agenda.