EXPERIENCE

What to Expect

Your North Pole adventure starts here! Discover the complete itinerary for the ultimate Christmas Family Day Out. You'll step inside the magical world of the Elves, where you'll lend a hand in the bustling Toy Workshop, share warm moments with Mother Christmas in her storybook cabin, and uncover a world of surprises at every turn.

1
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Invitation

Your invitation is packed, sealed and sent directly from the North Pole

Father Christmas has sent personalised invitations to his very special guests to visit him in person in The North Pole! Look out for his letter in the post. It's just for you! This is optional and can be selected at checkout.

Book your ticket
2
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Liverpool Victoria Station

Enter the North Pole Departures Lounge and collect your tickets

Leave the city behind at Liverpool Victoria Station. Step onto the platform where Conductor Chuggins awaits to whisk you away on the Snowtrail Express. This isn't just a train ride—it’s your portal to the top of the world.

Jump onboard
3
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Town Hall

You've arrived!

From the moment you arrive at the North Pole you'll know you're in for a festive treat! You'll be greeted by Ivor, the esteemed Mayor of the North Pole as he introudces you to the enchanting Princess Isadora.

Meet Ivor & Princess Isadora
4
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Elf Workshop

There's work to be done, and rewards to be had!

The clock is ticking in the Elf Workshop! Help Patch and Coggs finish the year’s most important toys. As a reward for your hard work, every child will help create their very own cuddly teddy bear to take home and keep forever.

Help Patch & Coggs!
5
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Mother Christmas' Kitchen

Time for a rest!

Follow the scent of cinnamon to Mother Christmas’ Kitchen. Roll up your sleeves with Holly and Jolly to decorate a fresh batch of gingerbread men, then gather 'round as Mother Christmas shares her favourite festive stories by the fireside.

Decorate Your Gingerbread Man
6
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Elf Village

It's time to explore!

The heart of the magic. Glide across the sparkling Ice Rink, toast marshmallows over the firepits, and visit the North Pole Post Office to send your letter straight to Santa’s desk. It’s a festive playground where memories are made at your own pace

Get Your Skates On
7
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Father Christmas' Cabin

The moment you've been waiting for

The moment they’ll never forget. Walk the twinkling Winter Walkway to Father Christmas’ private cabin. Sit by the crackling fire for a personal visit as the Big Man himself checks his trusty Naughty and Nice list to see if your name is there.

Meet Father Christmas
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ONE TICKET, ENDLESS MAGIC

Everything Included, Nothing Forgotten

We’ve bundled every magical moment into one single ticket so you can focus on what matters most. Whether it’s mastering the Elf Workshop or gliding across the ice, the North Pole is yours to explore without limits and without hidden extras.

Start Your Adventure
5/5 on Tripadvisor
Tripadvisor 5/5

Absolutely fantastic day! Everyone had the best time from start to finish. So much is included in the price it makes it really great value for money. If you paid for each thing individually like an hour ice skating, build a bear, shows and Santa's grotto it'd cost a fortune but this is all included in the entry price! Best experience ever!

What a wonderful time we all had, such a magical place, Santa and all his helpers were just amazing and so friendly and helpful. We will definitely be back next year. Thankyou for such an incredibly memorable experience! 😊 🎅🏼

Wow, what a magical way to start Christmas! We went on 1st December and our girls absolutely loved it from start to finish! Father Christmas was amazing. The girls loved making the bears in the workshop and loved listening to the story and decorating gingerbread men with Mrs Christmas. I would totally recommend The North Pole Experience, we enjoyed it so much we will go again next year!

Thank you soooo much for the most wonderful, magical and memory making experience we have ever had. It’s worth every single penny and my little granddaughters not stopped talking about it since we got back yesterday, she knows now that her Nanna ready is a magical Elf 😉 I’d truly recommend it to anyone and can’t wait to go back next year when my grandsons are a bit older xx

Great experience, little one loved it. The actors were amazing and very attentive. Don't miss writing a letter to santa! The price for what you get was amazing, a toy, making a teddy, visiting santa, ice skating, gingerbread making. Great day out overall.

Absolutely fantastic day! Everyone had the best time from start to finish. So much is included in the price it makes it really great value for money. If you paid for each thing individually like an hour ice skating, build a bear, shows and Santa's grotto it'd cost a fortune but this is all included in the entry price! Best experience ever!